CANCELLATION / RETURN POLICIES
For wedding invitations, party invitations, baby announcements, holiday cards or any other
personalized product, there is a cancellation charge of 35% of your total order if you decide to cancel your
order after proofs have been sent.
Please Note: Once your final proof is approved and the production process has started, there are no
cancellations, and no refunds.
Non-personalized items can be returned within 7 business days of purchase for a full refund,
minus the cost of shipping.
Since wedding stationery and all accomodation pieces are created just for you and cannot be re-sold, these
items cannot be returned for a refund. We will, however, reprint an order if:
1) your order was damaged during shipping
2) the items you received do not match the proofs you approved
In the event of either of these circumstances, we require that you contact us within 3 days of delivery.
If goods have been damaged in transit, please retain all packaging – we may require a digital photo of the
damaged package in order to file a claim with our shipping provider.
If we have made a mistake during the printing process, we will reprint your order as quickly as possible.
It usually takes 3-5 business days to re-print an order.
Please note that items cannot be returned based on color. Computer monitors are calibrated differently
so the colors you see online might be slightly different from the actual printed colors. Before placing you
order online, we highly recommend that you order a sample of the design or color you're interested in s
that you can see it in person.
Please contact us if you have any questions.